Refund policy
Shipping
When can I expect to receive my Ridgeway Sport package— are there currently processing or shipping delays?
We are working closely with our external partners and carriers to ensure your Ridgeway Sport product can reach you as quickly as possible. See below for the most up-to-date information:
Estimated Shipping Time
United States: Standard: 5-7 business days
United States (Rush): 2-3 business days
Where does Ridgeway Sport ship?
Ridgeway Sport currently ships to the 50 states and Puerto Rico. You may experience longer delivery times when shipping to Hawaii,
We are working on bringing Ridgeway Sport everywhere around the world. Tag us @ridgewaysport to let us know where you live!
Tell me about shipping to the U.S. and Puerto Rico.
We offer two shipping speeds, because sometimes you can wait and sometimes you can't.
Standard (5-7 business days): $4.50
Rush (1-2 business days): $25
PS: Standard shipping is free when you spend $30 or more. Please allow 2 to 4 business days for us to receive and process your order. Please note, we only offer Rush Shipping to the 48 contiguous states.
When will my order ship?
Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 2 to 4 business days (and orders placed after 1pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!
How long will it take to ship to Alaska, Hawaii, and Puerto Rico?
You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.
I'm having problems with the tracking.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via info@ridgewaysport.com. We can give you the inside info.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email info@ridgewaysport.com.
Can you tell me about fulfillment safety during the pandemic?
The safety of our team and customers is our top priority. We’re monitoring the situation very closely and working with our external fulfillment partners who are committed to taking all necessary safety precautions.
Product
How can I find out more information about a product?
You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing info@ridgewaysport.com.
Are you eco-friendly?
Yes.All of our yoga products are eco friendly.
Can I sell the products on my own site?
Your purchase of Ridgeway Sport products is only for your personal use. By purchasing Ridgeway Sport products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
Can you help with a product I bought from a third party marketplace?
We’re only able to guarantee the authenticity of products purchased on Ridgewaysport.com, at our retail locations, and through authorized partnerships. We’re also not able to process returns or exchanges or otherwise assist with orders not placed through ridgewaysport.com or at our retail locations.
Returns & Exchanges
How do I place a return or exchange?
We're sorry you didn't love your Ridgeway Sport product. Please reach out to info@ridgewaysport.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
Help! I can’t find my return slip.
Don’t worry—Ridgeway Sport packages don’t include return slips. Just reach out to info@ridgewaysport.com and we’ll help you place your return or exchange.
What’s your return policy?
As an extension of our standard 30 day return policy, for orders placed from November 15- January 1, you have 100 days to process a return. To place a return, please reach out to info@ridgewaysport.com.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at info@ridgewaysport.com and we’ll be sure to get you the product you ordered!
Billing
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
Can I remove a saved payment method?
Of course! You can make this change on your Account page. If you need help, email us at info@ridgewaysport.com.
What forms of payment do you accept?
We accept Paypal, Amazon Pay, Google Pay, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders. All accepted payment methods are listed at the bottom of our website.
What can I do if my payment is declined?
Oh no! Here are a few things to check if your payment didn’t go through: Check your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
Ridgeway Sport FAQ
How are Ridgeway Sport products different from other yoga brands?
Our products reflect our belief that starting a new sport should be fun, easy, imperfect, and personal. Our products are designed to live and travel with you. They represent fun and freedom, and are the result of years of recommendations from people who love sports.
When is the next product launching?
We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.
I have a weird question and I want to talk to a person about it.
We’ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email us at info@ridgewaysport.com. Don’t worry—we check it constantly.
Can I visit a Ridgeway Sport store?
Ridgeway Sport is currently online only.
Order Questions
How can I update my order?
Please email us at info@ridgewaysport.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.
How can I check the status of my order?
You can view order status on your Account page, which will be updated after your order is placed and again once your order ships.
Can I use multiple promo codes at checkout?
You can use one promo code per order. If you’ve encountered two valid Ridgeway Sport promo codes during your travels through the Internet, please choose the one you want to use more.
Can I use a promo code on top of another promotion?
You can use a promo code along with free shipping when you buy two or more items. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.
Order Cancellation
How can I cancel an order?
You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email info@ridgewaysport.com and we’ll help find an alternative solution.
I accidentally canceled my order, can I resume it?
If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email info@ridgewaysport.com if you have any questions — we’re here to help.
I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?
If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at info@ridgewaysport.com (and include your original #GLO order number) and we’ll take a look!
I don’t see the option to self-cancel! How can I cancel my order?
If you're unable to see the option to self-cancel, or if your order contains a gift card, please email info@ridgewaysport.com as soon as possible (including your #GLO order number and cancel/change request) and we can help.